Terms and Conditions
CUSTOMERS & STUDENTS
We do not accept liability for injuries sustained during the course. Let us know should you want a pre-course meeting with our tutor.
All payments are strictly on a cash or electronic transfer basis. Due to fraudulent activities we no longer accept cheques. Payment has to be made BEFORE services or goods will be delivered.
Courses will be held monthly and a maximum of three students per course can attend, this is done so that individual and quality attention can be given to each student. The dates can be viewed on our booking page. For each period the FIRST THREE students that register and pay the course fee, will be accepted. If you are too late then you will have to choose a different period. We will let you know immediately. As we must prepare for the course before time students are required to book and pay the fee no less than 10 days in advance.
The latest trend is for people to edit an existing deposit slip (probably on a PC) and then scan or photocopy it. The end product looks genuine and authentic with a bank stamp, yet no deposit was made. As such we will only release products when the credit is shown in our bank account.
You do not have to send us a copy of the deposit slip, as we receive an sms from the bank when a credit is received. Simply use your initials and surname as a reference when making the payment. Bear in mind, if payment is made from a different bank it could take up to one day before it reaches our bank.
We do not deliver. You (or your courier) must collect kits from our physical address in E/C. If you want us to arrange the courier service on your behalf to deliver the kit, the cost will be R 250.00. Kits will be sent via The Courier Guy courier to the closest branch to you. A tracking code will be provided. We no longer make use of the post office for DIY kits.
All goods are sent counter to counter, which means you must collect it on arrival. If you want delivery to your physical address the courier cost will be higher and we will have to obtain a quotation from them. We do not accept liability for losses, damage or delays caused by the courier company or any bank.
Goods will only be released once payment has been cleared by the bank. DIY kits will be ready 5 working days after payment is received and cleared. This also depends on factory workload. Orders for kits with the factory will only be placed after payment is received.
The manuals, DIY kit and course covers the flatlid coffin and raised flatlid casket.
If the student is unable to take the coffin and kit with him/her after the course we will courier these to the students selected address. These courier costs are not included in the course fee and will be for the student's account.
Following a course or after receiving your manuals/kit and you still need assistance, you can contact us with your questions and problems. Please also read our FAQ page for some guidelines.
Should you loose your training manuals, templates or course certificate at any point the replacement cost will be as follows:
-
GENERAL
- We reserve the right to amend these terms and conditions at any time without prior notice.
- No refund will be made for goods and/or services provided.
- We reserve the right to decline any marketing, advertising or business applications and orders.
- We are a private training center and not affiliated to any educational organization.
- If a course is cancelled within 10 days from the course date there will be a 30% cancellation fee.
- The educational material is for own personal use only. You may not modify, disassemble, change, rent, distribute or resell the material in any way whatsoever, either for reward or for free. You may not use our material for training purposes.
- Some courses may be interrupted by loadshedding. A generator is used during loadshedding.
- Our office hours are Monday to Friday, 8AM to 5PM.
- The training package and kits are sent from our Eastern Cape office.
CUSTOMERS & STUDENTS
We do not accept liability for injuries sustained during the course. Let us know should you want a pre-course meeting with our tutor.
All payments are strictly on a cash or electronic transfer basis. Due to fraudulent activities we no longer accept cheques. Payment has to be made BEFORE services or goods will be delivered.
Courses will be held monthly and a maximum of three students per course can attend, this is done so that individual and quality attention can be given to each student. The dates can be viewed on our booking page. For each period the FIRST THREE students that register and pay the course fee, will be accepted. If you are too late then you will have to choose a different period. We will let you know immediately. As we must prepare for the course before time students are required to book and pay the fee no less than 10 days in advance.
The latest trend is for people to edit an existing deposit slip (probably on a PC) and then scan or photocopy it. The end product looks genuine and authentic with a bank stamp, yet no deposit was made. As such we will only release products when the credit is shown in our bank account.
You do not have to send us a copy of the deposit slip, as we receive an sms from the bank when a credit is received. Simply use your initials and surname as a reference when making the payment. Bear in mind, if payment is made from a different bank it could take up to one day before it reaches our bank.
We do not deliver. You (or your courier) must collect kits from our physical address in E/C. If you want us to arrange the courier service on your behalf to deliver the kit, the cost will be R 250.00. Kits will be sent via The Courier Guy courier to the closest branch to you. A tracking code will be provided. We no longer make use of the post office for DIY kits.
All goods are sent counter to counter, which means you must collect it on arrival. If you want delivery to your physical address the courier cost will be higher and we will have to obtain a quotation from them. We do not accept liability for losses, damage or delays caused by the courier company or any bank.
Goods will only be released once payment has been cleared by the bank. DIY kits will be ready 5 working days after payment is received and cleared. This also depends on factory workload. Orders for kits with the factory will only be placed after payment is received.
The manuals, DIY kit and course covers the flatlid coffin and raised flatlid casket.
If the student is unable to take the coffin and kit with him/her after the course we will courier these to the students selected address. These courier costs are not included in the course fee and will be for the student's account.
Following a course or after receiving your manuals/kit and you still need assistance, you can contact us with your questions and problems. Please also read our FAQ page for some guidelines.
Should you loose your training manuals, templates or course certificate at any point the replacement cost will be as follows:
- Manuals - R 400.00
- Templates - R 350.00
- Course certificate - R 50.00
- Plus postage
